Though still thrilled with his Jaguar F-TYPE Coupe V6 S, Mayank is less than satisfied with his latest service
| Driver's Log | |
|---|---|
| Date acquired: | May 2014 |
| Total kilometres: | 15,391 |
| Kilometres this month: | 2,143 |
| Costs this month: | N/A |
| L/100km this month: | 11.9 |
This month, the F-TYPE finally had its first service. The price is not something I’m going to wail about, but I am EXTREMELY (and I can’t emphasise that too much) annoyed with the lackadaisical attitude at the dealership.
In the five months following purchase, and as I waited to pick up the car, never once was I informed about a separate service contract I would have to buy to cover my car for the first 65,000km. Then I met the service advisor, and this is where the really bad aftertaste was left in my mouth.
Having reeled from the shock about the service package I was about to fork out for, I resigned my fate and left the centre so the service could get underway. On enquiring about ordering a taxi, the nearest help I got was a nod in the direction of the exit (a little grey door). I’m lucky I was even given that.
The day came and went, and as the afternoon turned to evening, I received a call informing me my car was ready for collection. Back I went through that grey door. There was no service advisor to sort out the handover and nobody to explain what had been done. Eventually the car showed up, looking like it had been caught in a freak downpour, an image demonstrated yet further as I rolled my window down to hand over my gate pass at the service centre exit, letting in most of the run-off as I did so.
My only consolation from all of this is that while Jaguar itself has made a masterpiece that delights me everyday, I know it’s in a much better place today in my garage than sitting under the lights at the service centre. I shall not be looking forward to the next time.
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